1. Order Processing and Delivery Times

Our products are prepared with care, and delivery times may vary depending on the product ordered.

Watches

Our watches are assembled with attention to detail. The estimated delivery time for watches is 1–2 weeks, including assembly and shipping.

AQUANOIRE Sunglasses

The estimated delivery time for our AQUANOIRE sunglasses is within one week, including shipping.

These delivery times are estimates and are not guaranteed delivery dates. Delivery times may vary depending on the destination, shipping provider and other circumstances beyond our control.

2. Worldwide Shipping

Elvani Atelier offers worldwide shipping.

Available shipping options and any applicable restrictions depend on the destination country. If delivery to a particular destination is unavailable, this will be communicated during the ordering process.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The applicable shipping costs depend on your delivery destination and the shipping options available for your order. Please review the final shipping charges before placing your order.

Any applicable customs duties, import taxes or other charges imposed by the destination country may be payable by the customer, where applicable and as permitted by law. Such charges are not included in our shipping costs unless expressly stated otherwise.

4. Order Tracking

Every order includes tracking information.

Once your order has been dispatched and tracking information is available, we will send the tracking details to the email address provided at checkout.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Delays

Although we aim to meet the estimated delivery times, delays may occur due to shipping provider operations, customs processing, public holidays, weather conditions or other logistical circumstances.

If we become aware of a significant delay affecting your order, we will provide relevant information where appropriate.

Nothing in this policy limits your statutory rights regarding delivery deadlines, delayed delivery or non-delivery.

6. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate when placing your order.

If you notice an error after placing your order, contact us as soon as possible at elvaniatelierinfo@yahoo.com. We cannot guarantee that changes can be made once an order has been processed or dispatched.

7. Lost or Missing Shipments

If your order has not arrived within the expected delivery period, please contact us at elvaniatelierinfo@yahoo.com with your order number and tracking information.

We will review the shipment status and assist you in accordance with applicable law.

8. Contact

For questions regarding shipping, delivery or tracking, please contact:

Elvani Atelier

Email: elvaniatelierinfo@yahoo.com

We will be happy to assist you with your order.